Return & Refunds

At Team Green Innovations Private Limited, we value our customers and are committed to delivering high-quality products that ensure your satisfaction. This Refund Policy outlines the terms and conditions under which refunds and exchanges are accepted for our products:

  • GOODAIR Non-Electric Car Air Purifier
  • GOODAIR Clear Car Windshield Enhancer

1. Eligibility for Refund or Exchange

Refunds or exchanges will be accepted only under the following conditions:

  • The product is defective or damaged upon delivery.
  • The product received is incorrect or not as described.
  • The product is unused, unopened, and in its original packaging.

For hygiene and safety reasons, products that have been opened, used, or tampered with are not eligible for return or refund unless proven defective.

2. Refund & Return Process

  • Customers must notify us of any issue within 7 days of receiving the product.
  • To initiate a return or refund request, please contact us at:
    📧 support@goodair.in   📞 1800 889 6484
  • Order details (order number, purchase date, and proof of purchase) must be provided.
  • Once your request is approved, instructions will be shared for returning the product to our India address.
  • Returned products will be inspected before processing a refund or exchange.

3. Refund Method & Timeline

  • Approved refunds will be processed to the original payment method within 7–14 business days.
  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
  • Shipping and handling charges are non-refundable, unless the return is due to our error (defective or incorrect item).

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after purchase.
  • Product damaged due to misuse, mishandling, or improper installation.
  • Products returned without original packaging or valid proof of purchase.

5. Exchange Policy

  • Defective or incorrect items may be exchanged instead of refunded, if preferred.
  • Exchanges are subject to product availability.

6. Contact Us

For any queries related to refunds or returns, please contact:

Team Green Innovations Private Limited
📧 support@goodair.in
📞 1800 889 6484