Shipping & Delivery

At Team Green Innovations Private Limited, we aim to provide a smooth and reliable delivery experience for all our customers. This Shipping & Delivery Policy explains our processing times, delivery schedules, and conditions.

1. Order Processing

  • Domestic Orders (India): All domestic orders are processed within 1 business day.
  • International Orders: All international orders are processed within 2 business days.

2. Delivery Timeframes

  • Within India: Orders are delivered within 3–7 business days. Remote or difficult-to-reach areas may take 10–12 working days.
  • International Orders: Delivery can be expected within 5–9 business days (subject to customs clearance and local courier services).

Delivery timelines may vary due to factors beyond our control, such as courier delays, customs inspections, or public holidays.

3. Delivery Schedule

  • Deliveries are made between 9:00 AM – 9:00 PM, Monday to Saturday (excluding public holidays).
  • Goods must be signed for upon delivery. If you are unavailable, you may authorise an alternative recipient (e.g., family member, colleague, or neighbour).
  • Team Green Innovations Private Limited is not responsible for goods signed by an alternative recipient or for any damage occurring after delivery.

4. Shipping Charges

  • Free Shipping is available on all orders across India.
  • For Cash on Delivery (COD) orders, an additional charge of ₹50 is applicable as per shipping partner policies.
  • International shipping charges will vary depending on the product, packaging, size, weight, volume, and destination.
  • All applicable charges (if any) will be displayed at checkout before payment confirmation.

5. Failed or Missed Deliveries

  • Customers are responsible for providing accurate delivery information.
  • If a delivery attempt fails due to incorrect details or unavailability of the recipient, re-delivery charges may apply.

6. Damaged or Missing Items

  • If your order is delivered in a damaged condition or if items are missing/incorrect, please contact our Customer Care team within 4 business days of delivery for resolution.

7. Contact Us

For any shipping or delivery-related queries, please reach out to us:

Team Green Innovations Private Limited
📧 support@goodair.in
📞 Toll-Free: 1800 889 6484